Shopify recently announced many new options that are moving the needle when it comes to e-commerce technology. We are constantly amazed at all that they are doing to help us, help you, help build your business. Some of the new technologies we knew we needed and some we did not. The ability to connect to your customer and provide amazing customer service is always a win! Delivering bad news is not easy but it provides a chance to connect to your customer and again provide amazing service. Shopify has announced that it will add a Facebook Messenger Channel to your Shopify dashboard.
How does Messenger for Shopify work?
“During checkout, shoppers who are signed into Facebook can choose to get order confirmations, shipping updates, customer service, and more through Messenger. Once they’ve opted in, they’ll get their first message, an order confirmation with their payment and shipping details, automatically sent from your business’ Facebook account. Future notifications are automatically sent through Messenger too, including shipping updates and push notifications that let them know their shipment has arrived.”
We can not wait for this new technology. We want to offer you the best customer service so that you can offer your customers the same service! We will be testing this and will let you guys know how it goes.
Originally posted on the Shopify Blog.