With the easy-to-download messenger app, you can now connect with your Shopify customers in a whole new way! Facebook Messenger makes it easy for you to be there for your customers quickly & efficiently.
By simply activating the messenger sales channel in your Shopify admin, you can keep your customers in the loop! Finally send their order and shipping updates, allow your customers to shop directly from Messenger conversations, and quickly respond to questions all within a single message thread.
Is your Shopify store eligible to use Facebook Messenger?
You must be using the online store sales channel in order to use Facebook Messenger for your Shopify store.
How Customers Can Shop Directly From Facebook Messenger:
Customers will receive the option to SHOP NOW from within their messenger app once your business Facebook page is set up with the Shopify Messenger’s Sales Channel.
The SHOP NOW feature will allow customers to browse your entire merchandise catalog. From there, they can complete their purchases using Shopify’s sales portal without ever having to leave the conversation thread.
your customers can access the messenger app’s shop now feature in three different ways:
- When a customer initiates a conversation with your business via Facebook messenger, they’ll be sent a welcome message. Once they’ve clicked “get started,” they’ll be given the option to shop now, visit website, or learn more.
- Customers are given the option to “continue shopping” from their order confirmations that are sent via Facebook messenger.
- Customers may select the menu found at the bottom-left corner of the messenger app and that will give them the option to shop now, visit website, or learn more.
While shopping from within a messenger app system might be a novel concept that’ll take a little getting used to, it will allow for internet retail to offer a customer service experience much like a shopper would find at an actual store.
Get started by activating the Messenger Sales Channel here.